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PRIVACY POLICY

Welcome to Monbali Collection!

Monbali Collection is owned and operated by Monbali Group LLC.

Monbali Collection values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the website and services, you accept the practices described in this Privacy Policy. Use of the website and services is also subject to our Terms and Conditions.

This Privacy Policy may change from time to time. Your continued use of the website and services after we make changes will be deemed acceptance of those changes, so please check the policy periodically for updates. This Privacy Policy has been prepared and is maintained in accordance with all applicable national and international laws and regulations and specifically with the General Data Protection Regulation (GDPR).

1. GENERAL INFORMATION

The personal data of users that is collected and processed through the website:

 

They will be under the responsibility and in charge of:

(Hereinafter referred to as the Monbali Collection).

 

2. TYPES OF INFORMATION COLLECTED

The information we collect from customers helps to personalize and continually improve your Monbali Collection experience. These are the types of information we collect:

Information you provide to us. You provide information when you search, read and view content on our website, register as a user, purchase products and/or communicate with us through our contact information or contact forms. As a result of those actions, you may provide us with the following information:

  • Name and surname

  • Email address

  • Phone number (includes WhatsApp number)

  • Home address

  • Any additional information relating to you that you provide to us directly or indirectly through our website or online presence, such as "cookies".

 

Monbali Collection will not collect any personally identifiable information about you unless you provide it.

 

Automatically Collected Information: By accessing and using the Website you automatically provide us with the following information:

  • The device and usage information you use to access the website

  • Your IP address

  • Browser and device features

  • Operating system

  • referral url

  • your location

  • Which parts of the website you use and how often

If you access the Website through a mobile phone, we will collect the following information:

  • mobile device ID

  • Model and manufacturer

  • Operating system

  • Version information

  • IP adress

 

Payment information: Your payment data will be processed by the payment processors available on this website (Wix Payments), which will process and store your data securely and for the sole purpose of processing the purchase of products. Monbali Collection reserves the right to contract any payment platform available on the market, which processes your data for the sole purpose of processing the purchase of products.

See Wix's privacy policy here:

GOOGLE Analytics. We use Google Analytics provided by Google, Inc. of the United States ("Google"). These tools and technologies collect and analyze certain types of information, such as IP addresses, device and software identifiers, referring and exit URLs, feature usage statistics and metrics, usage history, access control address for (MAC address), unique mobile device identifiers and other similar information through the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use GOOGLE Analytics data collection to improve the website.

See Google's privacy policy here:

Social networks: On our website you will find links and functions linked to different social networks, where you can share your information.

It is advisable to consult the privacy policy of each social network used on our website.

3. HOW LONG WE KEEP YOUR DATA

The personal data provided by users through the website will be kept for the time necessary to ship and deliver the products or until the user decides to close their account on the website or in certain cases until Monbali Collection cancels or deletes the account. of the user. Monbali Collection may retain personal data for a longer period as long as the user has given their consent for such treatment, as long as said consent is not withdrawn. In addition, Monbali Collection may be required to retain personal data for a longer period whenever it is required for compliance with a legal obligation or by order of an authority. Once the retention period has ended, the personal data will be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be applied after the expiration of the retention period.

4. HOW WE USE YOUR INFORMATION.

In general, we use the information we collect primarily to provide, maintain, protect, and improve our website. We use personal information collected through our website, as described below:

  • Identify you as a user in our system.

  • User Registration.

  • Ship and deliver the products.

  • Process payments for products.

  • Process return requests and refunds.

  • Improve our website and the way we operate.

  • Understand and improve your experience when using our website.

  • Respond to your comments or questions through our customer support service.

  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and administrative and support messages.

  • Communicate about upcoming events and news related to the products offered by Monbali Collection.

  • Marketing purposes of Monbali Collection.

  • Protect, investigate and deter fraudulent, unauthorized or illegal activities.

 

5. HOW DO YOU GET MY CONSENT?

By registering on the website, purchasing the products, communicating with us through the contact forms or our contact information, accepting the use of cookies by our website and providing us with personal information to communicate with you, you consent that we collect, store and use your information in the terms contained in this privacy policy.  You consent to the use of cookies on our website when you give your consent through the pop-up window that appears on the home page when you enter the website. You can withdraw your consent by sending us your request through the contact information or the contact page.

6. HOW WE SHARE INFORMATION

The personal information of our clients and users is an important and fundamental part of our business. In no case will we sell or share information with third parties that has not been previously authorized by the user, client or owner of the personal data. We share user and customer information solely and exclusively as described below.

Third Party Service Providers. We use third party services to perform functions on our website. Examples include: building and hosting the website, processing payments (Wix Payments), sending emails, analyzing data (Google Analytics), creating ads (Facebook, Google), providing marketing support, and providing search results.

These third-party services and tools may have access to personal information necessary to perform their functions, but may not use that information for other purposes. Information shared with these third party services will be treated and stored in accordance with their respective privacy policies and our privacy policy. Please refer to the privacy policy of these third party services.

Business transfer. In the event Monbali Collection is created, merged with, or acquired by another entity or company, your information will likely be transferred. Monbali Collection will send you an email or post a prominent notice on our platform before your information is subject to another privacy policy and the transfer and handling of your private information will comply with all applicable requirements.

Protection of Monbali Collection and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and Conditions and other agreements, or protect the rights, property, or safety of Monbali Collection, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With your consent. Other than as set forth above, you will receive notice when personally identifiable information about you may go to third parties, and you will have the opportunity to choose not to share the information.

Anonymous information. Monbali Collection uses anonymous browsing information automatically collected by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the Website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

Email address. The email address you provide us to receive email communications from us will never be rented or sold to third parties.

 

7. PROTECTION OF YOUR INFORMATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you provide through the website. If transactions are processed on the Website, transaction information is transmitted to and from the Website in encrypted form using industry standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information and to those persons you have authorized to have access to that information. Monbali Collection follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once it is received by Monbali Collection. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, although Monbali Collection strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

8. RIGHTS

Users who provide information through our website, as data owners, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances.

We describe these rights below:

  • Access and portability: To access and know what information is stored on our servers, you can send us your request through our contact information.

  • Rectification, restriction, limitation and deletion: You can also rectify, restrict, limit or delete much of your information.

  • Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is kept and if it is shared with third parties.

  • Objection: When we process your data based on our legitimate interests, as explained above, or in the public interest, you can object to this treatment in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is required for legal reasons.

  • Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.

  • Complaint: If you wish to make a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.

  • Rights related to automated decision-making, including profiling: Website users may request that we provide them with a copy of the automated processing activities we carry out if they believe that the data is being processed unlawfully.

Users can exercise their rights in relation to the personal data they provide to Monbali Collection, at any time, by sending us your request through our contact information and we will process and respond to your request as soon as possible.

9. CHILDREN'S ONLINE PRIVACY PROTECTION

We comply with the requirements of the General Data Protection Regulation (GDPR), in relation to the protection of personal data of minors. Although access to the website and products is not age restricted, we do not collect any information from anyone under the age of 13 without proper parental permission. If we become aware that any child under the age of 13 has provided us with information without the authorization of their parent or legal guardian, we will take steps to delete that information, terminate that person's account, and restrict access to the Website.

10. EDITING AND DELETING INFORMATION

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect. You can change, modify, rectify and delete your information at any time, please contact us through the contact information. To stop receiving emails from Monbali Collection, please follow the instructions included in the email. Your request should be processed within 48 hours.

11. THIRD PARTIES

Except as expressly included in this Privacy Policy, this document refers only to the use and disclosure of information that Monbali Collection collects from you. If you disclose your information to others, whether they are other Monbali Collection users or providers, different rules may apply to the use or disclosure of the information you disclose to them. Monbali Collection does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Monbali Collection is not responsible for the privacy or security practices of other websites on the Internet, including those linked to or from the "Monbali Collection" website. Monbali Collection encourages you to ask questions before disclosing your personal information to others.

 

12. CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy and the handling and security of your data, please contact us through our contact page or through the contact information below:

Monbali Collection - Monbali Group LLC.

Telephone: +34 629512281

Email: hello@monbalicollection.com